USAA, originally known as the United States Army Automobile Association, is a mutual insurance provider offering car and home coverage to active-duty military members, veterans, their families and qualifying family members. USAA features accident forgiveness features to keep premiums from increasing after an at-fault accident occurs.
Customers rate USAA highly for its competitive rates and efficient claim processing, though some customers note long wait times and significant price hikes over time. We aggregated reviews from Reddit and Quora to gain a more complete picture of customer satisfaction with USAA insurance products.
Auto
USAA auto insurance customers have the option of adding SafePilot telematics devices to their policy, which monitor a driver’s phone use, hard braking and driving speed to generate a driving score and provide discounts off their auto insurance rates.
Customers that park their vehicles on military installations could save up to 15 percent with USAA. USAA also offers discounts for good grades and provides members who have gone five years without an accident with reduced rates. Plus, anyone taking defensive driving courses could qualify for additional savings.
USAA car insurance policies contain liability coverage designed to pay for property damages or injuries you cause to others in an accident, and also offer roadside assistance services, such as towing, jump starts, flat tire repair and fuel delivery.
USAA is an esteemed insurer known for their dedication to serving military communities, earning high praise in third-party reviews. Unfortunately, some Reddit users have complained of lengthy hold times and poor customer service from USAA.
USAA boasts an excellent growth rate, which allows it to maintain low rates while still turning a profit. Furthermore, it boasts a low loss ratio; thus generating more premium income than it pays out in claims payments.
Homeowners
USAA provides homeowners insurance that is easy and affordable – boasting one of the easiest claims processes and customizable coverage options in the industry. They consistently rank amongst the best banks and insurers based on customer service quality and product offerings.
USAA’s homeowners policy protects both your dwelling and its contents against loss or damage due to covered causes, as well as structures like fences and sheds that surround it, theft and vandalism, theft prevention services and theft alarm monitoring. Furthermore, personal liability coverage and additional riders can further customize coverage.
If you’re considering home insurance through USAA, Insurify provides the perfect place for comparison shopping and finding the most cost-effective deal available in your area. Here you can see how USAA compares against competitors while finding what fits best with your individual needs.
Although USAA customers generally appreciate their products and services, some report finding it challenging to reach an agent during claims processes or with premium payments being higher than competitors. To get an accurate idea of the customer experience of USAA’s customer care offerings, take a look at real-life reviews on Reddit or Quora forums where real customers have voiced their opinions – these discussions and personal accounts may provide key insight that can inform your decision-making process.
Life
USAA provides several life insurance solutions. Their level term policy is consistently ranked as one of the best policies available and comes equipped with special military benefits, such as expediting coverage prior to deployment, covering war injuries sustained on duty and offering compensation up to $25,000.
USAA provides Simplified Whole Life Insurance as a solution for long-term expenses, which provides fixed premiums with growing cash value over time. It may be used to pay off mortgages, funeral costs and estate taxes among other expenses.
The company provides term insurance options with no set term, providing continuous protection so long as premium payments continue. Application processes for these plans typically include health questions but do not require medical exams, while added features could include the option to skip payments, an accelerated death benefit and future insurability riders.
USAA provides an easier and less costly option to cover their final expenses: guaranteed whole life insurance backed by the federal government which pays out an instantaneous death benefit when someone dies. Premiums tend to be lower than traditional whole or universal life plans based on age and health when purchasing this policy plan.
Business
USAA provides independent agents with small business insurance products from USAA, including workers’ compensation, commercial auto and general liability (GL) policies to address risks such as workplace injuries, inventory loss and lawsuits. In addition, USAA provides commercial umbrella policies which extend beyond other policies in order to cover larger claims.
If you get involved in an expensive accident while transporting clients in your personal vehicle, USAA offers commercial auto policies to cover damages and injuries to both parties involved. In addition, fleet vehicles such as trucks or trailers used for business as well as those leased or loaned out can all be covered under one policy.
Business Owners Policies (BOPs) provide another means of insuring both the physical place of work and its contents – furniture, signage, inventory and equipment. A BOP may also protect income losses caused by property damage to income-generating structures or income-producing activities on your premises – in addition to fencing, storage sheds, landscaping features etc.
USAA provides its members with special perks that include discounts for home security systems, moving trucks, storage rentals, junk removal services and pet insurance policies. Their banking products include checking and savings accounts, credit cards and loans; additionally they offer investment products such as annuities and life insurance through USAA Investment Services Company in New York as well as USAA Life Insurance Company of New York.
